Areas of organizational expertise

  • Leadership
  • Conflict management and dispute resolution
  • Customer focus
  • Strategic planning
  • Knowledge management
  • Crisis intervention and management
  • Social media
  • Process management and improvement
  • Change management
  • Master consultant specializing in performance management
  • Consultant’s consultant responsible for mentoring and coaching other consultants
  • Lean Six Sigma black belt
  • Senior examiner for internal Baldrige-based assessment and recognition program
  • Created customer focus initiative used in Coast Guard maintenance and logistics community