Areas of organizational expertise
- Leadership
- Conflict management and dispute resolution
- Customer focus
- Strategic planning
- Knowledge management
- Crisis intervention and management
- Social media
- Process management and improvement
- Change management
- Master consultant specializing in performance management
- Consultant’s consultant responsible for mentoring and coaching other consultants
- Lean Six Sigma black belt
- Senior examiner for internal Baldrige-based assessment and recognition program
- Created customer focus initiative used in Coast Guard maintenance and logistics community